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Can I order in bulk?
How long will it take for my order to ship?
Can I get sample beads?
What if I don't like my item?
What if my piece breaks?
Do you have coupons?
Are there other sites I can visit?


Can I order in bulk?
Bulk orders for party favors, etc. require 4-6 weeks advance notice depending on how many pieces you need. If you need 5-25 of the same design, allow a 4 week window. 26-60 Pieces please allow a 6 week window. Anything over 60 please e-mail us and we will give you an estimate. Bulk orders are also available at a discount rate. For orders of 5-25 pieces, there is a 10% discount. 26-60 pieces, there is a 15% discount. Any amount above 60 there is a 20% discount.

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How long will it take for my order to ship?
Most custom orders of 2-5 pieces will ship within 24 to 48 hours. Bridal jewelry & Upgraded pieces (upgrading to sterling silver, 24karat gold, or Swavorski crystals) may take longer, as we may need to custom order pieces for your specific design.

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Can I get sample beads?
Sample beads are color coded for bridal orders only. With the sample beads, choose the shapes and sizes of the beads that you like and e-mail or call with your request after you've made your decision.

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What if I don't like my item?
We have a 10 day return policy. If your return is postmarked within 10 days of shipment, you will receive a full refund less shipping.

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What if my piece breaks?
If you notice a defect in your item, send it back and we will adjust it accordingly within 90 days of your order. There is a 60 day replacement policy for pieces received broken upon delivery. We will send you a pre-paid box to send the item back to be fixed.

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Do you have coupons?
Every time you place an order, you will receive a coupon good towards your next purchase. Coupons are given in the name of the person ordered and applied to their account with us. After your order is complete, we will apply the coupon in the form of a refund for the percentage you qualify for. At this time our shopping cart and check out does not offer an option to enter coupon codes.

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Are there other sites I can visit?
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Last Updated: 16 Jun 2008 02:44:44 PDT home  |  about  |  terms  |  contact
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